Southwind provides full-service hotel and resort management including marketing and public relations, hotel asset management, franchise requirements, hospitality training, operational analysis, and a variety of other services designed to maximize the return on your hotel investment.
Southwind Hotels and Resort employs a truly hands-on approach to property management. The Southwind Property Services team oversees all property-level operations for our clients including housekeeping and maintenance, furniture, fixtures, and equipment (FF&E); energy management, and related energy efficiency reviews.
We bring decades of GM and property management experience to the job, offering our clients actionable methods, fresh energy, and dependable resources.
When a hotel team is knowledgeable, capable, and well-supported, guests feel the difference. That's why Southwind Hotels and Resorts operational management services include the ongoing training and support of hotel team members - at the managerial level as well as in entry-level positions.
General Managers and department heads receive training in essential topics such as Cost Control and Safety, Sales and Catering, and Revenue Management, while every team member in a supervisory position is given tools for hiring, training, and retaining staff. Line employees are given peer-to-peer, role-specific training and support to ensure on-the-ground success, while each team member is equipped with the resources to offer every guest the very best stay possible.
Thanks to our extensive experience with branded hotels, the Southwind Hotels and Resorts team understands the complicated ins and outs of franchising requirements and is adept at navigating negotiations and completing improvements. We work closely with each franchised property under our leadership to effectively negotiate the cost and time requirements for franchise improvement, while always keeping agreed upon action plans front and center.
To maximize safety, minimize risk, and be in regulatory compliance, every Southwind Hotels and Resorts property benefits from a comprehensive Risk Management program. Along with annual audits by third-party insurance carriers and corporate personnel, local management personnel are also trained to perform self-audits. Additionally, management attend safety training programs, and develop risk manuals for their facilities.
Properties managed by Southwind enjoy the benefit of national account pricing and increased opportunities within brands. The cost advantages to our hotels and resorts will only increase as our portfolio continues to grow.